FAQs

What material is used to produce your jewellery?

All our jewellery is made from premium stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapour Deposition). This new technology of plating makes our jewellery 100% waterproof!

How come your products are waterproof?

Our pieces are PVD coated, making them last longer. You can wear them all the time, no matter your routine. They won’t change colour or lose their shine even if you sweat, take a shower, or swim with them.

How do I take care of my jewellery?

Check out the jewellery care tips here.

How much does shipping cost?

Shipping to the UK costs £3.65 for orders under £50. Orders above £50 qualify for free shipping.

What are the estimated delivery times?

We use Royal Mail Tracked 48, with delivery typically within 72 hours.

What is your order and shipping process?

You will receive an order confirmation by email as soon as your order has been placed. Orders are typically processed and dispatched within 1 business day. Once your order has been dispatched, you can expect to receive it within 2-3 business days. As soon as your order is on its way, we'll email you a tracking number so you can follow your parcel's journey. We'll also keep you updated every step of the way.

Can I cancel or amend my order?

We can cancel or amend your order within 2 hours of it being placed. After this time, we're unable to make any changes or cancellations, as your order may already be in processing. If you no longer want the order, you can return it in accordance with our Returns Policy. If you've entered an incorrect shipping address, please contact us as soon as possible at contact@hyfn.co.uk, and we'll do our best to help.

My order is delayed, when will I receive it?

Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise. If your order delivery is late, please contact us at contact@hyfn.co.uk and we will do our best to assist you.

There is a missing or incorrect item in my order. What should I do?

If you received the wrong item or an item is missing from your order, please contact us at contact@hyfn.co.uk to submit a claim within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label.